FAQs

1. How long does shipping take?
Shipping times typically range from 7–20 business days depending on your location. You will receive tracking information once your order has been processed and shipped.

2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier.

3. Do you ship internationally?
Yes, OC Designs offers international shipping. Delivery times may vary depending on the destination.

4. Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placing the order. After this time, the order may already be processed and shipped.

5. What should I do if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or refund.

6. What payment methods do you accept?
We accept major payment methods including credit cards, debit cards, and other secure online payment options available at checkout.

7. Do you offer returns or refunds?
Please see our Return Policy page for full details regarding returns and refunds.

8. How can I contact customer support?
You can reach our support team by emailing ocdesigns.store@gmail.com. We aim to respond to all enquiries within 24–48 hours.

9. Why didn’t my order arrive in one package?
Some orders may be shipped in separate packages if they come from different suppliers. If this happens, the remaining items will arrive shortly after.

10. Are your products high quality?
At OC Designs, we carefully select products that are functional, minimalist, and designed to help organise your home and workspace.